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Posts Tagged ‘Same Day Couriers Service’

The Same-Day Delivery Revolution: What Customers Now Expect

Thursday, January 24th, 2019

Over half of retailers offer same-day delivery and this is likely to rise to 65% by the end of 2019.

Same-day delivery should be designed to provide a fast yet affordable delivery service to densely populated areas. However, this new trend is currently limited by the rising cost of fuel, labour, and maintenance. This means that although customers are demanding same-day delivery, it might not yet be feasible on a wide scale.

The dilemma businesses are now facing is how to give customers what they want in a sustainable way.

This post takes a look at the world of same-day delivery and what customers are now expecting. This will allow your business to get ahead of this growing trend and build a wider, more loyal customer base.

Combining the Convenience of Online Shopping with the Access of Brick-And-Mortar Stores

E-commerce has risen exponentially and it’s no surprise that same-day delivery will play an ever-increasing role in 2019-2020 strategies for business owners.

For retailers to be able to retain customer loyalty while simultaneously attracting new clients, they must meet their primary demands, namely, rapid delivery services.

Unsurprisingly, almost two-thirds of retailers are reportedly planning to offer same-day delivery within the next two years. Coupled with the fact that half of shoppers claim they would be happy to shop online if they could guarantee same-day delivery, even if they had to pay a premium for the service, the colossus that is e-commerce continues to hammer nails in the coffin of brick-and-mortar stores.

Same-Day Delivery: The Stats

In a recent survey, it was found that more than three-quarters of customers using DPD desired same-day delivery as an option at the checkout. What’s more, almost two-thirds were willing to also pay a premium for this luxury, and four-fifths would happily switch from a regular brand to a lesser-known brand that could offer them this level of service.

That is an astonishing amount of lost revenue for retailers who are currently not offering same-day delivery and shows a massive market ready to be captured for those who can.

The numbers really do speak for themselves – here are a few statistics that demonstrate the power rapid delivery truly holds at the moment:

  • 56% of online consumers between the age of 18-34 years expect to have same-day delivery. Whereas 61% of consumers are willing to pay more for same-day delivery
  • 49% of shoppers say that same-day delivery makes them more likely to shop online
  • 96% of customers consider “fast delivery” to mean same-day delivery
  • 80% of shoppers surveyed want same-day shipping, while 61% want their packages even faster — within 1-3 hours of placing an order.
  • More than 25% of shoppers would abandon a cart online if same-day shipping wasn’t available.

All these facts point to the current situation of the global economy: people want things yesterday.

Many of us will no doubt remember patiently waiting twenty minutes just for the dial-up internet to connect. In those days, we could only dream of fast-loading browsers and instant purchases.

We now live in an age where we don’t even need to carry cash because tapping a card or presenting our phones is sufficient to make a payment. We’re stepping into an age of instantaneous experiences and if you want your business to compete and keep up with the changing nature of commerce, same-day delivery is becoming a must-have feature of business.

The Demographic Trends Fuelling Rapid Delivery

It’s easy to think that the trend in rapid delivery is confined to higher-earning wage brackets, or only for the ‘quick’ retail markets like clothing and produce.

But the stats show that desire for and willingness to pay for same-day delivery is much more general.

Those on a higher pay scale are just as likely to pay for same-day delivery as those closer to the breadline, and with the natural rise of millennial wealth and penchant for online business, there seems to be an increasing likelihood to continue on this upward trend across a broader range of industry sectors.

One interesting statistic is that 18% of people (that’s nearly one in five customers) claim that same-day delivery is the most important factor when choosing one supplier over another.

Now, 18% may not seem like much but it does show an increasing trend in people putting a preference for a delivery service over the type of merchandise available and, more incredibly, over the quality of the merchandise itself.

This means companies are being forced to investigate the plausibility of same-day delivery or be left in the wake of the companies willing to.

The Role of the Global Giant, Amazon

One of the biggest drivers in the same-day delivery space is the global giant, Amazon.

Amazon has really pushed the boundaries of the logistical means of storing and delivering their products at an astonishing pace. It’s Amazon that is really driving the need for other retailers to keep up.

While Amazon continues to raise the bar, it’s unlikely that smaller operations can rival them in terms of volume of sales or revenue. But this doesn’t mean the domain of same-day delivery is reserved for the global powerhouses of retail. Perhaps, in fact, even the opposite.

If your business is able to offer quality products with time-critical delivery, it’s going to put you in a position that may well be above and beyond your competition.

How to Compete in the World of Same-Day Delivery

The general consensus of opinion is leaning toward delivery speed as being of equal or greater importance than the product itself. And moving into the future, this may be the key to opening up a vast new market for your business.

While companies are always going to need to compete on price, quality, and even availability, delivery speed is rapidly catching up as a major rivalling tool for businesses to consider in order to get ahead of the competition.

If you’re interested in finding out how our same-day courier services may work for your business, get in touch with Same Day Dispatch Services now. Tel: 0800 999 1010.

Is Same Day Delivery Right For Your Business?

Thursday, June 14th, 2018

It’s safe to say the world is gaining speed. There are now countless apps that will let you get whatever you need at the click of a button.

Need a lift somewhere? Hire an Uber. Craving take-away? Deliveroo will be at your door in a matter of hours. Nothing on TV? Netflix, Hulu or HBO Go have got you covered with enough instantaneous entertainment to last several lifetimes.

What do these things have in common? They’re instant. Click, sit back, and wait for your service. We are increasingly desiring ‘on demand’ services.

This is where same-day delivery bursts onto the scene.

According to studies, 80% of customers want to receive their goods the day they purchase them. What’s more, 61% want them within a one-to-three-hour window of purchasing.

But the question remains…

Would a same-day delivery service be right for your business? Below are five factors to think about when considering this and, more importantly, how to implement the service successfully.

Is There Demand?

Does it make sense for you to offer same-day delivery? This is dependant on your product and customer base.

In the food and catering industry, people expect fresh produce and need it quickly. In this case, same-day delivery is a must.  

Other industries such as healthcare, automotive and aviation are also prime candidates for speedy delivery. The demand for emergency support means the option to offer a time-critical delivery is essential.

If, on the other hand, your business involves building bespoke components which are made-to-order, it’s unlikely you’ll need to offer same-day delivery. Your customer base wouldn’t expect it from you, so there might not be a need to follow this trend.

Your expert knowledge of your customer base will help you decide if there’s a need to offer a rapid delivery service. Conducting surveys to get the insights of your customers and staff members can be invaluable here. Find out if this is something they would actually benefit from or is logistically possible.

Where Are You Located?

If you find there’s a demand for same-day delivery, the next important step is to decide how you’re going to implement your delivery program. Do this by assessing your clientele base, where they live, work or receive their deliveries.

Use this vital demographic information and implement fulfilment centres. You’ll need to keep your products close to where your customers are so before you get started, figure out if this is a viable option for your business. This way you can maximise your output and make a success of it.

Trialling same-day delivery in areas close to fulfilment centres is useful to get to grips with the logistics without overburdening a fledgling program.

If this already seems overwhelming, talking to a professional courier service will do wonders for you. They will be able to guide you and give expert advice on how you can fully utilise their service without it costing a fortune or taking up all of your resources.

If you want to get in touch to discuss the best options for your business, contact us now for a free quote.

Does Same-Day Delivery Align with Your Fulfilment Process?

Understanding your existing fulfilment program will help you understand what needs to change and what needs strengthening to implement a same-day delivery service.

Talk to your staff and those directly involved in your current processes. Often, it’s the people working in your fulfilment department who can give you the deepest insights into what works and what won’t be viable.

It’s important to think about the entire process including receiving orders, picking and packing them, delivery, and any follow-up processes you have.

In order to implement a successful rapid delivery service, these are the considerations you will need to consider. Working out how you will logistically manage a more dynamic delivery system where there are several pickups and drop-offs in a day will be key.

Do You Need to Retrain Your Staff?

Offering same-day delivery may mean an overhaul of your current policies and processes. So it’s important to think about additional staff training.

By devoting time to training your employees you can ensure a smooth transition and a quality service. If you plan on using an external courier service, outlining your expectations can be alternative way of managing them.

Will You Outsource Your Delivery?

Will you outsource your parcel delivery to a time-critical courier service or take on delivery in-house?

Handling this new service yourself does give you more control over the whole process. It allows you to monitor and deliver better customer service all-round.

However, there is a major consideration here. Taking on same-day delivery in-house is a huge undertaking. You need to be clear on whether your current business model and resources can deal with the additional workload.

This might not be plausible or possible for your company and may put too much strain on staff or finances, so this needs to be well thought out.

Partnering with a dedicated courier service may be a more viable option for your business. By partnering with a company already established in same-day delivery, you reduce the risk for your company.

Here at Same Day Dispatch Services, we specialise in same-day delivery and each parcel comes with a same-day guarantee. All deliveries are fully insured and our vehicles are tracked, keeping your deliveries safe and secure. We have all the resources available for fragile, high-value and hazardous deliveries and no delivery is too large or small.

Imagine being able to heighten your profile by offering same-day delivery without the headache of working out the logistics yourself.

Final Thoughts

Same-day delivery is fast becoming the norm for many industries. Businesses who want to compete in this ever-growing market need to give it some serious thought. If your customers are asking for it (and they probably are), it’s better to offer the service sooner rather than later.

If you think same-day delivery is the right move for your business, get in touch with Same Day Dispatch Services today to discuss your options and get a free quote. Tel: 0800 999 1010.

Choosing a Same Day Courier Service – 6 Things to Consider

Sunday, October 15th, 2017

When you’re looking for the best same day courier service, the choice can seem overwhelming.  With so many options on the market, how do you decide which provider is the right fit for you and your business?

This post will set out the six most important criteria you need to consider when choosing a same-day courier service. By keeping these factors in mind, you’ll be able to choose a courier that makes the entire delivery process streamlined and stress-free. 

Services Provided

Different courier services specialise in different industries and offer different specialities. If you need to send a hazardous material or medical equipment, make sure the courier you choose has the resources and equipment necessary to do this safely and in accordance with regulations.

Fresh produce is a prime example of a product that needs a specialised courier. The delivery company needs to be able to transport in clean, temperature-controlled environments. Not all couriers will be able to offer this so make sure you do your homework.

Here at Same Day Dispatch Services Ltd, we have the facilities and resources to deliver fragile, high-value, hazardous, temperature-controlled and sensitive items. You can be sure that whatever you’re sending, it’s in safe hands.

We’ve been in the time-critical delivery business for longer than we’d like to admit. But this has given us a wealth of experience in industries including pharmaceuticals, aviation, automotive, media, marine, and many more which require customised delivery solutions.

Speed

Obviously, a vital part of a same-day courier service is speed. Make sure the courier company you choose can guarantee your delivery deadlines.

They should also have a proven track record of delivering parcels on time. This is important in industries that need to avoid downtime and optimise the supply chain such as automotive and aviation sectors.

At Same Day Dispatch Services, if you’re parcel needs to be delivered the same day, it will be delivered that day. That’s our promise to you. We continually monitor the progress of your delivery so you can carry on with your day in the knowledge that your consignment will be delivered on time and in perfect condition. We are proud to have a 99.7% success rate of on-time deliveries.

Pricing

Make sure you get a final price when searching for a same day courier service.  Many providers have hidden costs that make the service more expensive than it first seems.

But remember, you get the service you pay for and if a price seems too good to be true, they may be cutting corners somewhere.

Here at Same Day Dispatch Services, we are clear and transparent with our pricing. There are no hidden fees and you get what you pay for – a stellar same day courier service.

It’s important to note here that same day courier services help you control your entire delivery process. Even if the upfront cost may be a little higher than your current delivery costs, you will save money in the long-run by reducing errors and increasing customer satisfaction.

When searching for the best same-day courier service it’s about cost not price. Make sure what you’re paying for includes the important provisions of dedicated direct A-B deliveries, no co-loading and consistent high quality customer service.  

Reliability

Whilst your goods are in transit, you should be able to call and check where they are at any time and your courier service provider should deliver on time, every time. This is incredibly important when working with time-critical consignments.

Customer Service

In a world that’s becoming more and more disconnected, it seems that customer service is taking a back seat. But when it comes to delivering important consignments, your delivery provider should always be at the other end of the phone to answer your questions and be there in case of emergencies.

Your courier partners are essentially the face of your company and good customer service skills go a long way towards customer retention.

At Same Day Dispatch Services, we understand the importance of a human conversation. There is nothing worse than ringing a customer service number only to get stuck talking to an automated line that gets you nowhere.

Our customer service support is always at the other end of the phone when you need them. We build relationships with each of our clients based on a foundation of trust. We want you to know that there are real people handling your consignment as if it were their own.

Flexibility

Courier providers should always be flexible and willing to adapt. Circumstances change and emergency situations arise – it’s part of everyday life.  So it’s vital your courier company is able to adapt and deliver a first-class service no matter what issues arise.

The best same day couriers can effortlessly manage sudden changes, ensuring your deliveries are always on track.

When you call us with an emergency, we can get a driver to your collection point within minutes or we can arrange for several vehicles to be dispatched for overspill work whenever you need us.

Whether you require a single important legal document or a fleet of aviation parts delivered, we have the flexibility and resources to get the job done.

Get in Touch Now for a Quote

If you’re interested in our same day courier service and want to know more, please get in touch with Same Day Dispatch Services today to discuss your needs. Tel: 0800 999 1010. We’d love to chat.

Use Sameday Couriers for Last Minute Needs

Wednesday, March 3rd, 2010

If you work in a busy office environment, then it is likely that you will, at some stage, need to deliver important documentation or packages to a client or supplier. When sending documents of vital importance to your business, it is always a good idea to use same day courier services to ensure your documents arrive on time and in good condition.

Reputable sameday couriers are usually very flexible and will allow you to organise a pick up and delivery in advance, as well as being able to cater for last minute deliveries which may crop up unexpectedly in the course of the working day.

If you are confronted with a sudden deadline, which you were not expecting, using a good same day couriers service, like the one provided here at SameDay Dispatch can make all the difference. Using our same day service will allow you to send your documents or parcel delivery straight away, ensuring they arrive at their intended destination quickly and without hassle. This will, in turn, mean your important clients and associates are kept  happy and impressed with your level of service making it more likely your business will continue successfully and prosper.

Using a reliable company not only ensures that your parcel delivery documents arrive safely and on time, but it also helps to free you from stress when you know that you can count on your courier to get things done for you in a timely and efficient fashion.

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