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Posts Tagged ‘Courier Services’

Pros and Cons of Different Methods of Parcel Shipping

Thursday, April 18th, 2019

No matter what kind of item you wish to ship abroad, you surely want it to arrive to its destination as quickly as possible. But, are you ready to pay more money in order to save some time?

The thing is that some parcel shipping methods are more affordable than others. And in some cases, this can mean a lot, especially when long-distance shipping is concerned. Unfortunately, cheaper shipping methods are usually not as quick as those more-expensive ones.

Each shipping method has its own advantages and disadvantages. Deciding which one to use depends on your budget, your time, as well as the type of cargo you need to transport. With so many factors coming into play, it’s impossible to say which one of them is the very best. It’s up to you to decide…

And the only way to do it is by learning more about each of these shipping methods. So, let’s discuss each one of them more thoroughly!

Air Freight

When it comes to international shipping, air freight is, by far, the fastest method. This isn’t a surprise, considering that a plane can fly much faster than a ship can sail, not to mention that it can reach almost any destination on the planet, which isn’t the case with trucks.

So, now that we’ve established that air freight is much less time consuming than ship freight or truck freight, it’s time to talk about the downsides of this shipping method. The biggest downside is obviously the cost.

In almost all cases, air freight is more expensive than any other shipping method. It might not be a big deal if you’re gonna send a small item across the planet, but if international trade is your business, the cost of air freight can take a toll on your company’s profits.

Another problem with air freight is that the space inside a plane is limited – there’s less space inside a plane that inside a cargo ship. Therefore, weight is a major factor and you might not be allowed to transport your entire cargo in one go.

Pros of Air Freight:

  • The fastest international shipping method
  • Usually no delays
  • Safe & secure shipping method
  • Can be used anywhere in the world

Cons of Air Freight:

  • Expensive

Sea Freight

Sea freight seems perfect for bulk shipping. Why? Because it’s really cheap. It’s actually calculated that sea freight is about five times cheaper than air freight. Unfortunately, it’s also much slower.

So, if you’re low on supplies from China or some other remote part of the world, you will have to wait for weeks or even months for your shipment to arrive. With air freight, such concern wouldn’t bother you. Shipping goods from China to Europe via airplane usually takes only a couple of days.

Another issue with sea freight is that it’s not possible in every part of the world. For instance, shipping items from one of the big industrial centers in mainland China is impossible to do via sea – some of those cities are thousands of miles away from the nearest harbor.

On the bright side, sea freight is much more eco-friendly than air shipping. The thing is that that, on average, only 15g of CO2 is emitted par one tonne of cargo in sea freight. We say ‘only’ because the CO2 emission air freight causes is more than 40 times bigger.

Pros of Sea Freight:

  • The cheapest method of long-distance shipping
  • Much more eco-friendly than air freight

Cons of Sea Freight:

  • Time-consuming
  • Not available everywhere on the planet

International Courier Companies

When it comes to shipping items in Europe, the most cost-effective method is road freight, done by international courier companies. It’s much cheaper than air freight and much faster than sea freight.

Furthermore, hiring couriers to take care of the job, means that you don’t need to do anything apart from giving them the package (if you’re the sender) or receiving the package at your own address (if you’re the recipient).

Another great advantage of courier services is that they’re generally considered to be much safer than any other shipping method. So, if you need to transport your valuables or some fragile items, international couriers are the ones you should hire for the job.

Apart from using courier services to send/receive small packages, you can use them for bulk shipping purposes as well. The thing is that most international courier companies (at least those serious ones) have vehicle fleets with vans and trucks of different sizes. What this means is that they’ll be able to deliver your whole cargo in one go.

Speaking of their vehicle fleets, there are some courier companies that use airplanes and ships as well, not just land-based vehicles. And some have deals with other freight companies that allow them to use several means of transport in order to get your package delivered at the fastest and most-affordable rate possible.

Pros of Courier Service:

  • Ideal for international shipping across Europe
  • Fastest shipping methodat shorter distances (up to a thousand miles)
  • Way cheaper than air freight
  • Very reliable, safe, and secure

Cons of Courier Service:

  • Not ideal for cross-continent shipping

Which Shipping Method Should You Use?

There are so many factors that come into play when international shipping is concerned. Sometimes, the best-possible solution would be to use several different shipping methods to get your items delivered.

For instance, in order to get a shipment from mainland China to your place in the UK, it would be best if you could use a combination of air freight (to get the shipment from central China to a harbor), sea freight (to ship it from China to one of UK’s harbors), and courier service (to get the cargo delivered to your door). 

Luckily for you, there are some international freight companies that can do this for you. Rather than deciding which shipping method is the best, you can leave everything to them. No need for guesswork about which kind of shipping option is the best for the item you’re sending/receiving, let Same Day Dispatch Services decide it for you!

Future of International Courier Service Post-Brexit

Wednesday, April 10th, 2019

Nearly three years have passed since the UK voted to leave the European Union and Brexit is still pretty much an everyday topic on the island. Will it be a hard Brexit or a soft one, or a no-deal Brexit still remains the question. But, one thing is certain, once it’s done, Brexit is going to cause some big changes in the business world of both the UK and the EU.

It seems that the British exit from the European Union is going to affect literally every business, including courier services. Until now, sending a parcel from a country within the EU to the United Kingdom (or vice versa) was pretty simple. All you had to do is drop it off at a post office or call a courier to pick it up. In both cases, you had to pay only a small fee.

However, in the post-Brexit era, the chance is that you will have to pay more. In fact, it’s expected that the shipping costs are going to go up by 30% on average. Of course, the question is whether the increase in the shipping costs is going to affect the customers as well, or only the courier services dealing with parcel transport between UK and EU.

A factor that can greatly impact the shipping costs is whether the UK will remain a member of the European Economic Area. Norway, for instance, is a country from the EEA, even though it‘s not a part of the EU.

Unless the UK government manages to get such a deal, the country won’t share a single market with the other European countries, meaning that all kinds of expense will come into power, including those involvingcustoms processes and paperwork. Apart from increasing the cost of parcel shipping, Brexit could also have an impact on the delivery times.

Brexit’s Impact on Parcel Delivery Times& Costs

One of the main reasons why the United Kingdom became a part of the European Union nearly five decades ago was that it allowed free trades with other member counties. Being a part of a single market mean that the Brits could buy and sell things from and to other EU counties in the same manner they did within the UK.

As a result, the European Union became the biggest single importer of UK-made products. In fact, before Brexit, the members of the EU were the ones buying over 40% of the total UK exports. According to leading experts in the world of global economy, that percentage is bound to go down as soon as Brexit is put into action.

The main reason why that’s expected is that export/import regulations are going to get more complicated, requiring more paperwork, which, in turn, is going to cost the customers their time. Every package sent from any EU country to the recipient within the United Kingdom borders will need to go through the customs’ inspection.

Apart from increasing the parcel delivery times, Brexit can also affect the cost of items bought abroad. If the UK falls out of the shared market, the country will probably have to add VAT on packages coming from the continent. You can expect that, in post-Brexit Britain, you will have to pay about 20% more on goods imported from the European Union.

And that’s why many UK business people are expected to give up on international trade and focus on doing their business domestically. As a result, the British courier industry is expected to grow, at least in the first few months after the Brexit. However, as soon as the people from the UK are used to the new delivery times and the new tariffs, the UK-EU trade is expected to bounce back to its feet.

How to Prepare Yourself for the Future?

If your business relies on goods shipped from/to the UK, Brexit has the potential to cause you some problems. The good news is that everything is still pretty much in play; no one can yet say for sure what kind of changes Brexit will cause in the courier industry.

Still, the experts do agree that there isn’t a need to panic. Even though Brexit does have the potential to make international shipping more complicated, it surely won’t destroy this industry. After all, it’s in no ones’ interest for the trade between the UK and the EU to die out. And couriers play a crucial role in this trade.

In the worst case scenario, the trade with the EU will become similar to the trade between the UK and other countries, e.g. China, India, etc. Of course, due to the geographical location of the UK, shipping delivery times for EU parcels just cannot be as long as those coming or going to other parts of the globe.

When it comes to the costs of international shipments, the experts agree that it’s going to have more to do with the couriers than the government. In order to keep the customers interested in making trades between the UK and the EU, the courier companies will have to deal with some of costs on their own, rather than adding themto the customers’ bills.

Finding a reliable international courier service is crucial for ensuring a bright future in the post-Brexit era. Apart from providing you with good deals money-wise, the couriers also need to ensure decent delivery times for the goods you order or ship off. They will also have to make sure that the items reach their destination undamaged and unaffected by potential delays.

Every decent international delivery company will have to make sure their vehicle fleet is good enough to handle waiting at the customs. They will also have to provide alternative transportation methods in case delay would be too long. For instance, if the delivery by truck would take much longer than expected, it’s up to the courier company to find a way to deliver the cargo on time, either by planes, ships, or some other means of transport.

It seems that the British exit from the European Union is going to affect literally every business, including courier services. Until now, sending a parcel from a country within the EU to the United Kingdom (or vice versa) was pretty simple. All you had to do is drop it off at a post office or call a courier to pick it up. In both cases, you had to pay only a small fee.

However, in the post-Brexit era, the chance is that you will have to pay more. In fact, it’s expected that the shipping costs are going to go up by 30% on average. Of course, the question is whether the increase in the shipping costs is going to affect the customers as well, or only the courier services dealing with parcel transport between UK and EU.

A factor that can greatly impact the shipping costs is whether the UK will remain a member of the European Economic Area. Norway, for instance, is a country from the EEA, even though it‘s not a part of the EU.

Unless the UK government manages to get such a deal, the country won’t share a single market with the other European countries, meaning that all kinds of expense will come into power, including those involvingcustoms processes and paperwork. Apart from increasing the cost of parcel shipping, Brexit could also have an impact on the delivery times.

Brexit’s Impact on Parcel Delivery Times& Costs

One of the main reasons why the United Kingdom became a part of the European Union nearly five decades ago was that it allowed free trades with other member counties. Being a part of a single market mean that the Brits could buy and sell things from and to other EU counties in the same manner they did within the UK.

As a result, the European Union became the biggest single importer of UK-made products. In fact, before Brexit, the members of the EU were the ones buying over 40% of the total UK exports. According to leading experts in the world of global economy, that percentage is bound to go down as soon as Brexit is put into action.

The main reason why that’s expected is that export/import regulations are going to get more complicated, requiring more paperwork, which, in turn, is going to cost the customers their time. Every package sent from any EU country to the recipient within the United Kingdom borders will need to go through the customs’ inspection.

Apart from increasing the parcel delivery times, Brexit can also affect the cost of items bought abroad. If the UK falls out of the shared market, the country will probably have to add VAT on packages coming from the continent. You can expect that, in post-Brexit Britain, you will have to pay about 20% more on goods imported from the European Union.

And that’s why many UK business people are expected to give up on international trade and focus on doing their business domestically. As a result, the British courier industry is expected to grow, at least in the first few months after the Brexit. However, as soon as the people from the UK are used to the new delivery times and the new tariffs, the UK-EU trade is expected to bounce back to its feet.

How to Prepare Yourself for the Future?

If your business relies on goods shipped from/to the UK, Brexit has the potential to cause you some problems. The good news is that everything is still pretty much in play; no one can yet say for sure what kind of changes Brexit will cause in the courier industry.

Still, the experts do agree that there isn’t a need to panic. Even though Brexit does have the potential to make international shipping more complicated, it surely won’t destroy this industry. After all, it’s in no ones’ interest for the trade between the UK and the EU to die out. And couriers play a crucial role in this trade.

In the worst case scenario, the trade with the EU will become similar to the trade between the UK and other countries, e.g. China, India, etc. Of course, due to the geographical location of the UK, shipping delivery times for EU parcels just cannot be as long as those coming or going to other parts of the globe.

When it comes to the costs of international shipments, the experts agree that it’s going to have more to do with the couriers than the government. In order to keep the customers interested in making trades between the UK and the EU, the courier companies will have to deal with some of costs on their own, rather than adding themto the customers’ bills.

Finding a reliable international courier service is crucial for ensuring a bright future in the post-Brexit era. Apart from providing you with good deals money-wise, the couriers also need to ensure decent delivery times for the goods you order or ship off. They will also have to make sure that the items reach their destination undamaged and unaffected by potential delays.

Every decent international delivery company will have to make sure their vehicle fleet is good enough to handle waiting at the customs. They will also have to provide alternative transportation methods in case delay would be too long. For instance, if the delivery by truck would take much longer than expected, it’s up to the courier company to find a way to deliver the cargo on time, either by planes, ships, or some other means of transport.

Optimizing Last Mile Delivery Efficiency

Friday, March 15th, 2019

The ‘last mile’ is a term used in supply chain management that accounts for the movement of goods from a warehouse, depot or transportation hub to the final destination – the customer.

This last leg of the delivery process is the most inefficient and expensive part of the process. In large cities, persistent obstacles such as diversions, construction work, traffic, and parking restrictions make the last mile incredibly time-consuming. With London expanding its ultra-low emission zone, last-mile delivery has become even more complicated for logistics companies and these environmental challenges will continue to grow.

It’s no better in rural areas either. Drivers are often delivering single consignments to low-density areas, only to find the recipient isn’t home. This makes the delivery journey a wasted effort and unnecessarily expensive on fuel.

Combine all this with the fact that people are currently expecting their orders the same-day or next-day, the problem is amplified.

But there is a solution to this issue – implementing processes and using tools to optimise last mile delivery. Streamlining this process as much as possible can reduce cost, save time, and ultimately improve customer satisfaction. This post covers five ways to improve last mile delivery efficiency to help you stay ahead of the competition.

Integrate Planning Tools

The number of parcels being sent each day has never been higher. With companies having to consider route planning and scheduling for hundreds of consignments at a time, this planning process is simply too complex to manage your operations using a spreadsheet or on paper.

Investing in route planning and fleet management tools will help you map out optimal routes while also generating real-time data on delivery status and vehicle location.

This updated software will allow you to more effectively monitor running costs, driver overtime, number of stops completed, the efficiency of your routes, consignment priorities, and smaller delivery windows.

This technology should also integrate effective mapping tools to improve address accuracy. One of the main factors causing delayed deliveries is an inability of drivers to locate addresses efficiently.

These tools can provide the information you need to enhance the last mile delivery process, while simultaneously optimizing operations and improving route mapping and scheduling.

If you don’t have your own delivery fleet or the idea of investing in a whole new system seems overwhelming, an alternative is to team up with a courier service who already utilises this technology. Your courier team will be able to use their systems to improve your last mile delivery process for you, allowing you to focus on other important facets of your business.

Shrink Delivery Windows

When you have optimised route planning and scheduling, you can give customers much more accurate ETAs. Customers now expect extremely accurate delivery times, no longer are they willing to wait in all day for a delivery when many businesses offer a strict 1-hour delivery window.

In addition to improving customer satisfaction, this optimised delivery time allows you to increase the number of deliveries you make per day, reducing the cost of delivery and ultimately improving your bottom line.  

Factors which challenge shrinking your delivery windows include delivery restrictions, difficult loading and drop-off zones, customer-specific delays and perishability of products. However, all of these factors can be alleviated with proper route planning tools. These tools will allow you to take all of these factors into consideration and give each customer an accurate ETA, regardless of unexpected delays. 

Again, a professional courier service can take care of this for you. They will have the tools available to optimise their routes and give your customers accurate delivery slots.

Mobile POS Devices

The last step of last mile delivery is an area that can be optimised for improved performance, and mobile computing technology can have a huge impact. Finding paper delivery forms and working out hard copy invoices in the van can take up a lot of the driver’s time, having a knock-on effect on each additional drop. This makes the whole delivery process for companies longer and customer wait-time increases.

By using mobile hand-held devices, drivers can quickly and professionally access the documents they need, get the customer’s signature electronically, and quickly, in real-time update the back-end supply chain managers of drops.

By freeing up the time drivers spend on hard copy documents, they have more valuable time to perform their drop, give a better level of customer service, and complete more deliveries on a route. For companies that need to maintain hours of service or fuel tax logs, these can also be tracked automatically, which eliminates another time-consuming aspect of deliveries. This all pulls together to increase drops, improve your bottom line, and heighten customer satisfaction.

Maximise First-Time Delivery

Finding a way to maximise first-time delivery each time a package is sent can significantly reduce the risk of lost or damaged parcels. Research suggests that items are more likely to be damaged or stolen if they are left with a neighbour or in a ‘safe’ place. Communicating well with the customer and confirming a suitable time for delivery can eliminate a lot of this risk. Ensuring someone is home when a drop is made can be crucial as well. This circles back to giving customers a small, specific delivery window. First-time delivery is significantly increased if customers are given a smaller ETA.

Invest in an Expert Courier Team

Having a professional courier handling your last mile deliveries will help improve your entire delivery process. Here at Same Day Dispatch Services, that’s exactly what we do. We are a professional logistics team who often perform last mile deliveries. Using advanced tracking and delivery tools, we do the legwork to make sure each package gets to the customer promptly and unharmed. Each of our vehicles is tracked and we always send collection and delivery notifications so you are constantly kept up to date of the progress of your delivery.

We pride ourselves on our customer service and someone is always available to answer your queries. If you’d like to find out how Same Day Dispatch Services can help optimise your last mile delivery service, please contact us today. Tel: 0800 999 1010.

Qualities you need from your delivery service

Thursday, March 7th, 2019

When you are choosing a UK courier, there are three essential qualities you should demand: resourcefulness, flexibility and ultimately compatibility.  These are the values of a trusted delivery service.

A courier company will travel to all nooks, crannies and corners of the UK.  Organising such logistics is challenging and therefore finding a company in who you can rely is essential. 

Same Day Dispatch Services reliability and accountability.  It is essential to all our professionals that our clients’ experience is faultless.

The need to be resourceful

First, you should seek a UK courier that is equipped to deal with your needs, no matter the time of day or the size of the job.  There need to be enough drivers and vehicles available when you need them. Do you need a night-time delivery? Should the package be delivered at the weekend?  Will the package require careful handling?

The best parcel delivery services will have a solution to your needs.  A courier should be able to adapt resources, work within standard operating procedures, but also deliver a versatile service.

It is easy to test the resourcefulness and versatility of your UK courier company.  Make your first request the most extreme, the most non-standard delivery your organisation could expect.  If the courier steps up and says: “no problem, we can work this out” then you know you have the resourcefulness you need.

Resourcefulness is not just about having the largest fleet or most employees. Ingenuity is a state of mind: can your UK courier solve your logistics problems? Can they offer a plan that demonstrates common sense and obvious value for money?

Reliability with flexibility

You want your parcel delivery service to get your consignment to its destination on time and in perfect condition.  You will need a company with a reputation for doing a great job each and every time.  But is this enough?

It is likely that you will need a reliable service that is capable of being flexible. Some UK couriers can offer reliability because they have a fixed way of working.  This strategy cannot be adapted, and managers have little room for deviation, but ultimately delivers good results.  However, the best UK couriers will be able to shape practice to your needs.

Part of being flexible is having a variety of vehicle types, from small vans that handle the city with ease, to three and a half tonne trucks that can go from one end of the UK to the other with a large load.  Flexibility means the company has the resources that they can call on to fulfil a customer’s demands reliably.  At any one time, the company can adapt its ways of working because the resources are there to make innovative and creative decisions.

Examples?

Your job might be small.  You have run out of printer ink on the morning of the big meeting.  Give your courier company just two hours and the cartridge should be available at reception.

Your job requires special care.  You may need critical deliveries of medical supplies.  You cannot afford for the delivery to be late or for the product to be damaged.  The best courier parcel delivery service will have the equipment and training to support your needs.

Flexibility, when defined by courier experts, is the ability to offer reliability at all times.

A compatible partner

When you hire a courier service, this company becomes an extension of your organisation.  They will be in direct contact with your clients or your business partners; therefore they need to represent your values.

Demanding a courier service be a compatible partner suggests you are entering a relationship, and you are.  For this relationship to last, your courier service needs to represent everything that makes you successful.

You should seek testimonials that prove that the couriers understand how to communicate with customers.  Do the drivers present themselves with pride? Does the company value security, tracking your valuable items as they journey to their destination?

A courier service that enjoys long-standing relationships with clients, which enjoys the loyalty of customers, is one that understands your values.  It should be the aim of all outstanding parcel delivery services to continue to reflect and learn how to improve their service for you.

It is a question of values

Same Day Dispatch Services commits each day to provide clients with a fast, dependable and prompt delivery service.  We value integrity, professionalism and courtesy – ultimately, we aim to exceed your expectations for excellence.

We are your partner in business.  We will deliver on time, designing logistic solutions that solve your bespoke needs.

If it is a question of values, and these values should always be excellent service, open communication, innovation, teamwork and accountability.  We are continually learning and reflection, respecting individuals within our company and within yours.

We strive to be resourceful, flexible and compatible.  We demand excellence, and so deliver quality.

Contact Same Day Dispatch Services on 0800 999 1010 and tell us your needs and we will design and deliver your logistics.

Off-the-shelf-solutions are not always suitable for same day deliveries

Monday, February 25th, 2019

If all deliveries started at point A and went in a straight line to point B, then we could offer a standard service for all our clients.  Designing our same day delivery service on a menu would be so easy. This gives you the opportunity to scan down and choose your preferred service.  Job done!

However, supply chains are complex.  There are usually numerous suppliers, distributors, and destinations.  If one link in this chain misses a deadline, then the chain could potentially collapse.  So, supply chains cannot be planned in a vacuum.

There are so many factors to consider.  There is the demand for cost-efficiency, so resources must be used effectively by all companies involved.  The traffic and the weather can be beyond anyone’s control. 

In short, UK couriers need to design solutions that plan for the potential risks and opportunities within an individual supply chain.

The need for a bespoke delivery service

The complexities of supply chains demand the client is offered a bespoke solution for the same day delivery of consignments.  The client is distinct, an individual amongst even those in the same sector.  Therefore, a bespoke solution should recognise the client’s needs, guiding our professionals to the best service.

But what does this mean?

When you approach us with your needs, we will consider all sorts of factors and adapt to fulfil your requests.  It could be the number of pallets, the size of these pallets; it could be the transit time, the temperature, or the type of handling. 

Bespoke means individualised to your requirements; therefore, it really means whatever you want it to mean.

How we can distinguish your delivery service

First, you may have an out of the ordinary one-off request.  We will make sure our parcel delivery service adapts to your needs.

It may be that you need solutions for many different situations as standard.  It may require us to design your courier service quickly.  It may be due to an emergency. There may be an incident that is causing downtime, and you need us to react rapidly to reduce the cost to your business.

There is also the chance you have unusually heavy objects or an odd shape or size.  We could list all sorts of standard weights and delivery parameters, but your object does not fit any of them.  As a supplier of bespoke services, we can design the solution specific to your requirements.  This is impossible for those courier services offering only off-the-shelf solutions.

We are also sure to listen to our clients, understanding the time constraints and potential consequences of delays.  Designing a courier solution is as much about trying to plan for the unexpected as it is controlling the many variables of successful delivery. 

Time is money in business, and it is essential that our plan values your time.

What does bespoke mean in practice?

Bespoke, from this definition, means responding to the unique requirements of the client.  This requirement may be for speed; it may be handling something delicate or something extra-large, it may be a time-sensitive delivery where neither too early, nor too late will work.

Handle with care!

Imagine a client wants a sensitive prototype delivered to a factory, moving it for the first time from the lab where it was developed.    The window for delivery needs to be fluid, as the lab cannot guarantee the completion time.  There is an estimated delivery window, but the solution needs to be flexible. The delivery must also ensure the safety of a multi-million-pound investment process.  The packaging and handling need a design that recognises the sensitive and delicate nature of the prototype and the potential cost to the client if lost or damaged.

The voice of this client needs to be central to the design of this solution.  They need to be happy with the training of the courier, the method of storage in the transport, and that potential disruption is minimised.

We are being trusted with the future prosperity of the company.  The precious prototype is in our hands.  Therefore, the relationship we build with this client is essential to the trust they feel in our services.  This too must be part of a bespoke parcel delivery service.

I needed it yesterday!

A bespoke solution is most often needed when time is a factor.  It is usually an emergency or a pressured situation.  So, imagine a client who calls us early afternoon and says that a product needs to make it to the other side of the country before the end of the day.  We offer a same day delivery service but travelling the full length of the UK would generally demand our drivers start at the beginning of the day.  We understand that a failure to deliver will make a significant deal impossible for the client; a deal that is due for completion first thing the next morning.

Small decisions will help here.  We choose two drivers to complete the delivery, meaning there can be a driver-swap and so no need for a stop-off.  We work on a sensible route, using our software to map out the fastest way, considering the traffic at different parts of the route. We offer our client an estimated time of arrival, sometime late in the evening, so that a person is available to receive delivery of the item.  The tiniest details will make all the difference to the success of this just-in-time delivery.

Same Day Dispatch Services is proud of the bespoke solutions we offer our clients.  We are convinced our customers deserve better than an off-the-shelf solution.  If you are interested in working with Same Day Dispatch Services for your same day delivery service, call 0800 999 1010.

The Same-Day Delivery Revolution: What Customers Now Expect

Thursday, January 24th, 2019

Over half of retailers offer same-day delivery and this is likely to rise to 65% by the end of 2019.

Same-day delivery should be designed to provide a fast yet affordable delivery service to densely populated areas. However, this new trend is currently limited by the rising cost of fuel, labour, and maintenance. This means that although customers are demanding same-day delivery, it might not yet be feasible on a wide scale.

The dilemma businesses are now facing is how to give customers what they want in a sustainable way.

This post takes a look at the world of same-day delivery and what customers are now expecting. This will allow your business to get ahead of this growing trend and build a wider, more loyal customer base.

Combining the Convenience of Online Shopping with the Access of Brick-And-Mortar Stores

E-commerce has risen exponentially and it’s no surprise that same-day delivery will play an ever-increasing role in 2019-2020 strategies for business owners.

For retailers to be able to retain customer loyalty while simultaneously attracting new clients, they must meet their primary demands, namely, rapid delivery services.

Unsurprisingly, almost two-thirds of retailers are reportedly planning to offer same-day delivery within the next two years. Coupled with the fact that half of shoppers claim they would be happy to shop online if they could guarantee same-day delivery, even if they had to pay a premium for the service, the colossus that is e-commerce continues to hammer nails in the coffin of brick-and-mortar stores.

Same-Day Delivery: The Stats

In a recent survey, it was found that more than three-quarters of customers using DPD desired same-day delivery as an option at the checkout. What’s more, almost two-thirds were willing to also pay a premium for this luxury, and four-fifths would happily switch from a regular brand to a lesser-known brand that could offer them this level of service.

That is an astonishing amount of lost revenue for retailers who are currently not offering same-day delivery and shows a massive market ready to be captured for those who can.

The numbers really do speak for themselves – here are a few statistics that demonstrate the power rapid delivery truly holds at the moment:

  • 56% of online consumers between the age of 18-34 years expect to have same-day delivery. Whereas 61% of consumers are willing to pay more for same-day delivery
  • 49% of shoppers say that same-day delivery makes them more likely to shop online
  • 96% of customers consider “fast delivery” to mean same-day delivery
  • 80% of shoppers surveyed want same-day shipping, while 61% want their packages even faster — within 1-3 hours of placing an order.
  • More than 25% of shoppers would abandon a cart online if same-day shipping wasn’t available.

All these facts point to the current situation of the global economy: people want things yesterday.

Many of us will no doubt remember patiently waiting twenty minutes just for the dial-up internet to connect. In those days, we could only dream of fast-loading browsers and instant purchases.

We now live in an age where we don’t even need to carry cash because tapping a card or presenting our phones is sufficient to make a payment. We’re stepping into an age of instantaneous experiences and if you want your business to compete and keep up with the changing nature of commerce, same-day delivery is becoming a must-have feature of business.

The Demographic Trends Fuelling Rapid Delivery

It’s easy to think that the trend in rapid delivery is confined to higher-earning wage brackets, or only for the ‘quick’ retail markets like clothing and produce.

But the stats show that desire for and willingness to pay for same-day delivery is much more general.

Those on a higher pay scale are just as likely to pay for same-day delivery as those closer to the breadline, and with the natural rise of millennial wealth and penchant for online business, there seems to be an increasing likelihood to continue on this upward trend across a broader range of industry sectors.

One interesting statistic is that 18% of people (that’s nearly one in five customers) claim that same-day delivery is the most important factor when choosing one supplier over another.

Now, 18% may not seem like much but it does show an increasing trend in people putting a preference for a delivery service over the type of merchandise available and, more incredibly, over the quality of the merchandise itself.

This means companies are being forced to investigate the plausibility of same-day delivery or be left in the wake of the companies willing to.

The Role of the Global Giant, Amazon

One of the biggest drivers in the same-day delivery space is the global giant, Amazon.

Amazon has really pushed the boundaries of the logistical means of storing and delivering their products at an astonishing pace. It’s Amazon that is really driving the need for other retailers to keep up.

While Amazon continues to raise the bar, it’s unlikely that smaller operations can rival them in terms of volume of sales or revenue. But this doesn’t mean the domain of same-day delivery is reserved for the global powerhouses of retail. Perhaps, in fact, even the opposite.

If your business is able to offer quality products with time-critical delivery, it’s going to put you in a position that may well be above and beyond your competition.

How to Compete in the World of Same-Day Delivery

The general consensus of opinion is leaning toward delivery speed as being of equal or greater importance than the product itself. And moving into the future, this may be the key to opening up a vast new market for your business.

While companies are always going to need to compete on price, quality, and even availability, delivery speed is rapidly catching up as a major rivalling tool for businesses to consider in order to get ahead of the competition.

If you’re interested in finding out how our same-day courier services may work for your business, get in touch with Same Day Dispatch Services now. Tel: 0800 999 1010.

How to choose a UK courier when time is critical

Thursday, January 10th, 2019

You need a time-critical logistics provider.  Put simply: you need a same day delivery service that hits deadlines.  What are the characteristics of the most successful couriers?

Here are the six essential qualities of a same day delivery service.

Speed

The world moves at an ever-faster pace and logistics must keep up.  You need your time-critical logistics provider to meet deadlines, every time.  Speed is not just about the quickest time between location A and B.  You need fast acknowledgement of your message, the request processed, a solution devised, and the staff deployed.

Does your UK courier have policies and standard operating procedures in place to ensure the most efficient and effective response to your requirements?

It is not just about having the best of intentions to deliver quickly.  Staff should be trained and experienced in providing the promised service.  When time is critical nothing should be left to chance.

Consistently arriving at the time specified should be an essential ingredient of your logistics provider.  You need to trust the service, and so reliability is a must.

Reliability

One of the ways to engender trust is the offer of transparency.  Your logistics provider should give you access to comprehensive tracking data.  If possible, this tracking should be in real-time, with a continual update of estimated time of arrival.  At no point should you be in doubt where your consignment is on its route to its destination.

Customer-focused

Every company, in every sector, understands that customer service is essential to the success of an organisation.  New business is challenging to win. Therefore, your UK courier should be aware of your needs and the values of your company.  The delivery service should work to build a relationship with you, partnering you in the goals of your business.

Checking the effectiveness of customer service is straightforward. 

Look to the phone line: Will it get answered quickly? The courier should understand that your time-critical delivery could be urgent. 

Look to the website, is all the information needed available at your fingertips? 

Check the solution offered: does it show an understanding of your needs?

Another way to be sure of customer service is by looking at testimonials and reviews.  Look for specific examples, where the customer is glowing about the small choices made by the company.

Inventive

You need a time-critical logistics provider that can offer bespoke solutions.  No off-the-shelf package can deal with all your requirements, all the time.  Therefore, the communication with the courier should be outstanding, as should be the response.  Your operator should then have the imagination to design a solution that meets your needs, despite the challenges your present.

Logistics providers are known for logic.  Carefully mapping out the steps of deliveries takes a structured mind.  However, those providers with talent also bring an element of invention to the choices they make.  There should be moments of genius when they exceed your expectation of what a UK courier could achieve.

Transparent

Knowing what is happening to your precious consignment while it is out of your hands is vital.  You need to be able to track the progress and be sure of the delivery time.  Transport Management Software now allows for real-time tracking of your package from pick-up to delivery.  This tracking should give you the peace of mind needed and can only be provided by the best parcel delivery services.

Adaptable

Flexibility is the most important quality of the courier you select for your time-critical logistics.  All the planning in the world cannot account for everything that will impact the delivery of a consignment.  Therefore, your provider should be able to adapt to changing circumstances and conditions.

This is not just about the day-to-day deliveries.  The best couriers continually reflect and learn.  They will be tracking key performance indicators and looking to where they can improve.  They will be up-to-date with the latest technology and how this could increase the efficiency and effectiveness of delivery services.  This is not just about the vehicles on the road but also the computers in the office, the connectivity, access to the cloud, and understanding the potentials of blockchain and automation.

In short

A collaborative relationship with a client underpins all other qualities.  Trust is the only currency.  You are handing over your cargo to us.  It is not just about the cost of the item but also your company reputation if we do not deliver as promised.  The impact of damage is expensive for both companies.  Therefore, unless the courier service works hard to shape a transparent, reliable and open relationship with you, then they do not deserve your loyalty.

Same Day Dispatch Services works hard to be the best UK time-critical logistics provider.  We design bespoke solutions for clients.  This design is a result of hearing your needs, being clear, and then actioning your requirements in an imaginative solution.  Same Day Dispatch Services if you would like to see why we are an outstanding time-critical logistics provider.  Call 0800 999 1010.

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