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Posts Tagged ‘Parcel Delivery Services’

What to Do if You’ve Sent a Parcel to a Wrong Address?

Sunday, April 14th, 2019

Although parcels don’t get misdelivered too often, mistakes do happen from time to time. After all, there are literally millions of parcels traveling the world every single moment. So, it can’t be surprising that some of them end up on a wrong address.

If you’ve sent a parcel to a wrong address by accident, worry not, because these problems do have their solutions. In some cases, they’re really easy to solve. In others, you will need a little bit of time and afford in order to re-send the parcel, this time to the right destination. Whether the problem is going to be big or small depends mostly on time. If you spot the mistake soon after sending the parcel, you can redirect it to the right address easily; if not, the problem can get ugly.

What to do if the Parcel is Still on the Move?

If the parcel that you’ve sent accidentally to a wrong address is still on its way, you can just get in touch with the courier service and tell them about the mistake. You don’t need to look for the specific courier who’s received the package; you need to notify the courier customer service. Their job is to get in touch with the driver who has the package with them and tell them about the change of plan.

In most cases, the courier service won’t charge you for this, although there are some examples. It all depends on the mileage your parcel has traveled. For example, if you’ve sent it to Australia instead of Austria, you can bet they’re going to charge you for your mistake.

Another worry you got to have is whether the courier has forgotten to make the package as delivered. Sometimes, they simply forget to do it and the result is that when you take a look at the parcel tracking app, you will see that it’s still on its way. But, in fact, the parcel has already been delivered. And it’s been delivered to a wrong address.

What to Do if the Parcel is Delivered to the Wrong Address?

Let’s say you’ve sent a package to a wrong address, but you’ve noticed it when it was already too late. Or, maybe you didn’t even notice it. Maybe the person who received the package was the one to notice the mistake. Or, maybe the person who was awaiting your package became tired or waiting and decided to ask around.

Whoever was the one to notice it really doesn’t matter much. If the mistake was made by you, you probably feel an obligation to set everything straight. So, how are you supposed to do it? Well, there are several things you can do at this point. One of those is to get in touch with the courier service and explain the whole situation to them. Unfortunately, they don’t have to help you with this, because they did their job by the book. They got the parcel delivered to the address that you had given them.

Still, the experience has shown that courier services are very user-friendly and usually very open to helping their customers who are in trouble. If you ask them to help you, they probably will. But, you can’t ask too much from them; they could go and pick up the parcel again and this time deliver it to the right address. However, you can’t ask them to go and ask the person who’s received the package to give it back. That’s something you will have to do on your own.

The people from the courier service might think that it would be sort of harassing to go to the person who’s accepted the package and ask it back. This goes double for cases when the parcel recipient isn’t willing to part with it. You will have to talk to them and ask them to return the package. So, how are you supposed to get in touch with that person?

Well, look for the receipt you got from the courier when you sent the package. That’s where you will find their address. Now, it’s time to take your phonebook (if it’s a local address) or go online in order to find the phone number of the person living there. The good news is that there are all sorts of online directories that can help you with your quest. 

Why Do These Problems Happen and How to Prevent Them?

These issues happen often to the people who send packages on a daily basis. If your business relies on shipping products to all sides of the world every day, it’s fair to assume that some mistakes will slip in from time to time. But, there are some methods you can use to lower the chance that such mistakes will happen.

For instance, a very good idea is to check every detail after writing it down. But, your eyes might be too tired if you send dozens of parcels every day, so it’s better to give someone else to do it. And that someone could be the person who is supposed to receive the package. Just make a screenshot of the shipping form (if you’re doing it online) or take a photo of it (if you’re doing it manually) and send it over to them to take a look and see if everything is okay. Only when they confirm that everything is in perfect order should you send the parcel.

Another very good idea is to do your research when deciding which courier service to use. There are some companies that have methods for solving problems such as misplaced parcels. And they might be willing to solve the problem for you without charging anything extra. Furthermore, if you are doing business with only one courier company, they will probably want to reward your trust by taking care of such problems on their own. Actually, in most cases, picking the right company is all you got to do.    

The Rise of Delivery Robots

Friday, January 19th, 2018

We’ve all seen films and TV shows that depict the future of society. In those fictional settings, directors and scriptwriters imagine a world dominated by helpful robots making life easier for citizens. In a world where technology is advancing faster than ever before, is it any wonder that the thought of robotic deliveries is paramount?

Many experts in the seventies and eighties predicted technology was likely to come to fruition in the next fifty years. As we reach the end of that half-century, it is becoming a reality. Firms are now increasingly looking into the viability of automated delivery.

Does this mean we are going to see parcel robots roaming around the streets anytime soon? That’s unlikely, but with the rise of driverless technology and sophisticated drone programming, the use of automation in the delivery service seems inevitable.

The question remains, is there a demand for it and how safe will it be?

The Advantages of Delivery Robots

One of the major advantages of delivery robots is that they will allow firms to provide same-day, last-mile drop-offs to businesses in the surrounding area quickly, efficiently and, most importantly, cost-effectively.

Another advantage of the development of this technology is the real-world problems it can solve, such as supplying our troops in foreign countries or delivering aid to hard-to-access regions during times of catastrophe.

The delivery bots currently in development feature built-in pedestrian awareness that operates using learning algorithms.  This allows the robot to survey the surroundings and obey traffic laws, use roads, curbs and even stairs, all while avoiding obstacles on its route.

It’s not only in small, last-mile delivery robots that this technology being developed. Companies in China are also looking into the logistics of using automated delivery vehicles that can follow a route safely and avoid obstacles and other road hazards. These trucks will be predominantly self-operating, though can be manned if needs be.

Roadblocks of Robot Deliveries

The major question raised by driverless, automated delivery is, will it be safe? One of the biggest concerns surrounding the technology is the practical implications. Of course, developers are pointing to the fact that yes, autonomous delivery will be safe as both the large delivery vehicles and smaller delivery robots both have hazard perception software and are developed with road users and pedestrian safety in mind. 

Current government statistics point out that 94% of all traffic accidents are down to human error in one way or another. That statistic alone suggests that a robot designed to eliminate this error will result in safer journeys. Indeed, the driverless vehicles will not be impaired by drugs or alcohol misuse, can have their speeds restricted, and are being developed to read other drivers’ intentions, all implying these autonomous delivery services will be as safe as possible.

Why Customers Love the Idea of Delivery Robots

There are several reasons why customers are already warming to the idea of delivery robots. Firstly, in a society where everyone wants their goods yesterday, people are open to the idea of finding a cost-effective way to get their goods delivered with the minimum of fuss. The bots can work around the clock within reason (i.e. battery life) and can therefore deliver at times that might otherwise be considered premium or outside working hours, for a reduced cost. This also opens up the market for people who work irregular shifts who ordinarily would not be able to receive deliveries during normal working hours.

Secondly, driverless technology in delivery vehicles could reduce the requirement  for double manned teams on long distance journeys. Without the need for human rest periods, this may speed up delivery times for major companies and large shipments.

Finally, as the world becomes more eco-aware, the desire to do something about pollution and global warming has risen, especially among millennials who, incidentally, tend to be the highest demographic wanting same-day delivery. As a result, the fact that delivery robots are far eco-friendlier than vehicles and driverless vehicles are eco-friendlier due to more efficient driving, the whole delivery system could be far more environmentally friendly than it is now. This is a bonus for those investing in automated technologies because it attracts a young demographic of customers who care about their carbon footprint.

Why Aren’t Our Streets Already Filled with Delivery Robots? 

There are companies developing autonomous delivery services around the globe and there are plans for testing in the very near future. Small, same-day delivery bots are being tested in the U.S in Memphis, Tennessee, among other areas.

Trials in London of driverless deliveries have also had positive responses thus far. As more and more people flock to cities to live and work, convenience is becoming a sought-after luxury and this new technology could help to deliver that in a sustainable way.

One of the minor drawbacks currently faced is the fact that there needs to be a human operative onboard the delivery vehicles or at least supervising to ensure smooth running and, in some cases, the safety of the goods on board. To train an operative to monitor the system and control delivery robots when needed means that more training is needed in the logistics service than previously, meaning that it’s slower to get the technology rolling out than perhaps would be liked.

In addition to this, while larger companies are testing vehicles and getting positive results, there’s not enough money being invested in delivering this technology at the moment, slowing the progress somewhat.

However, self-driving delivery vehicles are being tested in China and have successfully managed to deliver some 60,000 parcels over an astonishing 2,200 miles. The trials were carried out through several different landscapes and weather conditions, both day and night, and the results seem to have been quite positive.

As nations across the globe continue to face the continuing driver shortage, we stand on the cusp of this technology which could be a viable solution. While we are not currently greeting delivery bots at our doors and out in our neighbourhoods, it is surely now only a matter of when this will become a reality, not if.

Parcel delivery convenience

Monday, July 20th, 2009

Important and urgent documents that need to be sent across the city, across the country or even across the world may well be a vital part of your business. Getting them to the right place at the right time can seem stressful if you can’t find a reliable courier service. It isn’t just paperwork that needs to be delivered, but packages, parcels too. So, finding a parcel delivery service that you can trust can make the world of difference to the smooth way in which your business operates.

Regardless of whether you want a parcel delivery as a one-off service or if it is something you require regularly, we at Same Day Dispatch ensure that your consignment gets to where it needs to go in time, every time. We offer an array of parcel delivery services such as same day delivery, where dedicated drivers are assigned the job to ensure urgent deadlines are met 24 hours a day.

Our friendly couriers ensure that you get service with a smile, but more than having merely a professional manner, they get the job done with the minimum of fuss too and take great care of all parcels that you entrust to our care.

Demanding requirements are not an issue

It is a fairly common occurrence for many courier companies to turn down delivery of consignments which are an awkward shape or size, or need special care taken throughout the delivery process. We pride ourselves on our problem solving skills and can deliver virtually anything, anywhere in the world, regardless of whether other courier services have turned you down.

If you have a parcel that needs delivering then we will make sure that the job is done in the most cost efficient manner. So, regardless of whether your parcel looks like a space ship or is packed in a regular box, our parcel delivery service agents will determine your needs accurately to find a competitively priced solution.





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