A great courier service lies at the heart of all successful logistics operations. So it is a wonder why businesses do not analyse the services they are receiving from their delivery agents more often. It seems it is only too easy to make-do with the situation when things go wrong. Indeed, there is often a feeling that it is easier to work with the devil you know. But this could lead to slip-shod services which reflect on your brand, a reduction in value for money, less peace of mind in daily business, and less options to offer your loyal customers.
Here at Same-Day Dispatch Services Ltd we believe it is only through offering a superior service that we can fulfil our customers’ requirements. We therefore recommend that business managers keep a close eye on the standard their courier service is offering and indeed the service options they are providing at the end of the day. Technologies and service capabilities are changing all the time which means more delivery options are becoming available and without compromise – so only expect the best. And if you are not getting the best, it may well be time to look elsewhere.
So, what factors do you look for in a great courier service?
Track shipments
A great courier service should have no problem with being able to give you the exact location of your precious consignment. If they can do this, they can check on the progress of delivery and you can have extra peace of mind. When choosing your courier service, ensure the company can track all of their shipments.
A courier service which offers value for money
When you stick with one courier service for a long time, you may miss the fact that you are paying over the odds. Times change, standards change and new options become available as the industry evolves. Remember to keep a close eye on what is cost-effective in the market-place.
Same-day deliveries
There will always be a time when you need that urgent delivery to keep your supply chain flowing or to offer a super-fast option to your customers. Does your courier service provide this option?
Wide geographical area
Your courier service of choice must be able to adapt as your business grows and expands. When you start working with them it could be the catchment area you need to cover may be relatively small. Make sure they have the capabilities to expand their services over a wide area when you need it.
Industry experience
The bigger the company, the more likely they are able to guarantee deliveries and have a wide experience of the industry. This in turn can only lead to a higher standard of service and a more cost-effective partnership.
Great response time
Time-critical services are essential in the 21st century which means a courier service has to have a great response time. Here at Same-Day Dispatch Services Ltd, we pride ourselves on the fact that we can get to you in the UK within the hour.
Shining feedback
It is always difficult to know which services are trustworthy or not, but a good place to start checking is the testimonials page. If they don’t have a testimonials page – get out of there!
Personal delivery which furthers your brand
The personnel who are responsible for delivering the consignment, whether B2B or B2C play a large part in furthering the reputation of your brand. Ensure that any courier service has employees who are trained, personable and friendly.
Flexible courier service
Life and Murphy’s law only too often gets in the way of a perfect delivery. Make sure that that the courier service you choose has the capacity to rise to the occasion rather than letting you down with excuses and confusion.
Courier service can handle awkward and ultra-private goods
No two consignments are the same and any courier service must be able to deal appropriately with goods that need special handling. Also, a courier service that can offer ultra-protection for private documents is essential.
We are proud to say Same-Day Dispatch Services Ltd can offer all the factors detailed here. For over 17 years we have provided a global courier service of the very highest quality. To learn more, have a look through our website or, why not get an estimate by clicking here
Tags: Courier, courier service, Courier Services, Parcel Delivery