First, check your package can be booked online...
You can book most next-day deliveries online subject to the following limitations:
- Monday to Friday (excluding Bank Holidays) between 12.30 pm and 5.30 pm (unless otherwise stated).
- Our cut-off time to book a same-day collection is 12:30 pm.
Urgent package? After 12.30 pm? please call us on 0800 999 1010 or you can request a written quote.
Size & weight
The maximum allowed size & weight for any individual parcel is as follows:
|UK & Scottish Isles||Northern Ireland||Isle Of Man||Channel & Scilly Isles|
|Length||3.6 m (12 ft)||2.0 m (6.5 ft)||0.6 m (2 ft)||1.2 m (4 ft)|
|Width||1.8 m (6 ft)||1.5 m (5 ft)||0.6 m (2 ft)||1.2 m (4 ft)|
|Height||2.1 m (7 ft)||1.5 m (5 ft)||0.6 m (2 ft)||1.2 m (4 ft)|
|Weight||50 kg||50 kg||30 kg||50 kg|
Major domestic appliances (otherwise known as white goods) such as refrigerators, freezers, dishwashers, cookers, clothes dryers & washing machines are not permitted on this service. We are also unable to deliver mattresses.
For these or any items that exceed the above size and weight restrictions, including pallets and general haulage, please call us on 0800 999 1010 or you can request a written quote
Any liability that we may have shall not exceed a sum of £15 per kilogram on the gross weight of the goods up to £150.00 subject to our terms and conditions.
Our collection range for online bookings is limited to the UK & the Channel Islands. Collections that involve a water crossing may only be delivered to the UK Mainland.
If you need an international collection, please call us on 0800 999 1010, or request a written quote.
Next day consignments to and from Northern Ireland, the Isle of Man, the Channel Islands & the Isles of Scilly are non-guaranteed and are subject to the availability of cross-water transportation.
Prohibitions & packaging
It is very important that your parcel does not contain goods which are classified as dangerous as per the latest edition of the International Civil Aviation Organisation's (ICAO) Technical Instructions. It is equally important that when sending a consignment it is sufficiently packaged to travel through the parcel system. Please read our packaging advice and check our prohibitions & restrictions list before continuing.